National Grid is a leading energy provider supplying electricity and natural gas to millions of customers across the United States. The company offers online account access where customers can manage billing view energy usage and contact support. To access your account you need to visit the National Grid website and sign in using your credentials.
Customers can log in through a dedicated section based on their region such as New York or Massachusetts. You’ll find the sign-in option at the top right corner of the homepage.
Where to log in to National Grid?
To log in to your National Grid account go to the official website and select your service area. National Grid has separate login portals depending on the region. After selecting your state you will be redirected to the appropriate login page.
Follow these steps to log in:
- Open the National Grid homepage
- Select your region or state from the dropdown list
- Click the sign-in button at the top right corner
- Enter your username and password
- Press the login button to access your account
You can also use the National Grid mobile app. It is available for iPhone and Android users and offers the same login process and features.
What can you do once logged in to National Grid?
After logging in to your National Grid account you can access all the tools you need to manage your energy services. The online dashboard provides quick access to bills payment options and usage history.
Key features include:
- Pay your gas or electricity bill securely online
- Set up automatic payments and paperless billing
- View current and past statements
- Track your energy usage over time
- Start stop or transfer service
- Update personal information and contact details
- Report outages and check service status
Having an online account offers full access to all features that are not available to guest users.
Sign up for National Grid – How to become a customer?
Signing up for a National Grid account allows you to manage your energy services online. You can view your bills set up alerts and contact customer support more efficiently.
To create an account:
- Go to the National Grid website
- Select your region and open the sign-in page
- Click on the option to register or create an account
- Enter your account number and zip code
- Choose a username and password
- Provide a valid email address and phone number
- Complete any required identity verification
Once registration is complete you will receive a confirmation and can log in immediately.
Forgot your National Grid password?
If you forget your password you can reset it easily through the login page. This process works on both the website and the mobile app.
To reset your password:
- Go to the login screen
- Click on the “Forgot Password” link
- Enter your registered email and username
- Follow the instructions sent to your email
- Create a new password and confirm it
If the reset email does not arrive check your spam folder. If needed contact customer support for help.
Troubleshooting login issues with National Grid
If you are having trouble logging in there are several things you can check. Most issues are caused by incorrect login details or browser problems.
Common issues and how to fix them:
- Forgot username: Use the “Forgot Username” link on the login page
- Wrong password: Reset it using the password recovery option
- Locked account: Wait a few minutes and try again or contact support
- Two-step code not working: Make sure your device has internet or signal
- Website not loading: Clear browser cookies or switch to a different browser
- App issues: Make sure the app is updated to the latest version
These solutions cover the most common problems users face when trying to log in.
Extra security tips for logging in to National Grid
Keeping your account secure is important. National Grid uses encryption to protect your data but you should also take extra precautions when logging in.
Security tips to follow:
- Use a strong password with a mix of letters numbers and symbols
- Change your password regularly and never reuse old ones
- Do not share your login credentials with anyone
- Avoid logging in on public Wi-Fi networks
- Watch out for phishing emails pretending to be from National Grid
- Enable two-factor authentication if the option is available
Being aware of basic security practices helps protect your account from unauthorized access.
Frequently asked questions
Yes you can make a one-time payment using your account number and zip code through the guest payment option.
Yes the National Grid mobile app is available for iOS and Android. You can view bills make payments and report outages.
You can recover your username by clicking the “Forgot Username” link and entering your email and account details.
Your account number is printed on your paper bill. If you do not have it contact customer service to retrieve it.
Yes your online account includes detailed information about your electricity and gas usage.
Log in to your account and choose the option to stop or transfer service under the service section.
Your account may be temporarily locked. Wait a few minutes or reset your password using the recovery tool.
Yes National Grid uses secure systems to process payments and protect your financial information.
- PGE login direct – Sign in to PGE - April 7, 2025
- Global Entry login direct – Sign in to Global Entry - April 7, 2025
- Geico login direct – Sign in to Geico - April 7, 2025