American Electric Power (AEP) is one of the largest electricity providers in the United States. It serves over 5 million customers across multiple states through regional companies like AEP Ohio, AEP Texas and Appalachian Power. Customers can log in to manage their electricity accounts, view bills and track usage.
You can access the login page by going to the official AEP website or by visiting the page of your local provider such as AEP Ohio or AEP Texas.
Where to log in to AEP?
To log in to your AEP account, follow these steps:
- Go to the official website of your regional AEP provider
- Click on “Sign In” or “Log In” at the top right corner
- Enter your username and password in the fields provided
- Press the login button to access your account
AEP also offers access through a mobile app for both Android and iOS. The login steps in the app are similar and allow for face recognition or fingerprint login on supported devices.
You should make sure you are on the correct AEP login portal that matches your region. For example, customers in Texas use a different site than those in Ohio or Indiana.
What can you do once logged in to AEP?
After logging in, your AEP account provides full control over your electricity service. Most customers use the online portal to pay their bills, but it also offers many other functions:
- View and download current and past electricity bills
- Set up automatic payments and reminders
- Monitor your electricity usage over time
- Report an outage or check the status of a service issue
- Change your personal or billing information
- Request new service or transfer service to a new address
Customers with an account have more tools than guest users. You can track your power consumption with detailed graphs and set alerts for high usage.
Sign up for AEP – How to become a customer?
Creating an AEP account is simple and gives you access to all online features. First you must be an existing customer or set up new service at your home or business.
To register:
- Visit the official website of your local AEP provider
- Select “Register” or “Create Account”
- Enter your account number, service address or phone number
- Provide a valid email address and create a secure password
- Accept the terms and confirm your registration by email
You may need to verify your identity with a utility bill or last payment. In some cases a phone number or ID verification may be required during sign-up.
A registered account helps you save time and manage everything from your phone or computer.
Forgot your AEP password?
If you forget your password:
- Go to the login page
- Click on “Forgot Password?”
- Enter your username or email address
- Follow the instructions sent to your email
- Choose a new password and confirm the change
Make sure your email is accessible and check your spam folder if you don’t receive a message. If the reset fails more than once, contact customer service by phone.
You can also reset your password from the mobile app with a similar process.
Troubleshooting login issues with AEP
If you have trouble logging in, the following solutions can help:
- Forgotten password: Use the “Forgot Password” option to reset it
- Wrong user ID: Double-check the username you created during registration
- Locked account: After too many failed attempts, your account may be locked. Wait or call support
- Two-step verification failed: Make sure your device has signal or internet for code delivery
- App not working: Restart the app or reinstall it from the app store
- Browser problems: Clear cookies and cache or try a different browser
Make sure you always use the official site or app. Avoid public Wi-Fi when entering login details.
Extra security tips for logging in to AEP
To protect your account and personal data:
- Use a strong password with at least 10 characters including numbers and symbols
- Do not reuse the same password on multiple websites
- Turn on two-factor authentication if available
- Never share your login information with anyone
- Watch for phishing emails pretending to be from AEP
- Avoid logging in from public computers or unknown networks
If you suspect your account has been accessed by someone else, change your password immediately and notify AEP support.
Frequently asked questions
You can find your account number on your monthly bill or by logging into your account and viewing your profile details.
Yes, AEP offers a guest payment option where you only need your account number and ZIP code to pay.
Yes, AEP offers mobile apps for both Android and iOS. You can use them to log in, pay bills, and monitor usage.
Click on “Forgot Username” on the login page and follow the prompts to recover it using your email address or phone number.
No, AEP Energy and AEP utility services have separate login systems. You need to register separately for each.
You can pay with credit card, debit card, bank account or through auto-pay. Some locations also accept in-person payments.
Log in to your account and click on the outage section. You can also call AEP or report it via the mobile app.
Log in and go to your profile or settings section. There you can update your email address and confirm it with a code.
- Southern California Edison login direct – Sign in to Southern California Edison - May 7, 2025
- Xcel Energy login direct – Sign in to Xcel Energy - May 7, 2025
- SRP login direct – Sign in to Salt River Project - May 7, 2025