ShopKeep, now integrated into Lightspeed as the S-Series, is a powerful point-of-sale (POS) system designed for small and medium-sized businesses. It provides tools for managing inventory, processing payments, and tracking sales. Users can log in to the ShopKeep BackOffice to access their business data and settings.
Where to log in to ShopKeep?
To access your ShopKeep (Lightspeed S-Series) account, follow these steps:
- Open your web browser and go to the ShopKeep login page.
- Enter your store name, username, or email address.
- Input your password.
- Click on the “Log in” button to access your dashboard.
If you are using the ShopKeep POS app, ensure you have the latest version installed on your mobile or tablet for seamless access.
What can you do once logged in to ShopKeep?
After logging in, you can:
- Manage inventory by adding, editing, or removing stock items.
- Track sales performance with detailed reports.
- Handle employee management by setting up staff profiles and permissions.
- Access customer information and review purchase history.
- Integrate with third-party services such as accounting software and marketing tools.
Having a ShopKeep account offers a streamlined business management experience, providing more control and insights than a guest login.
Sign up for ShopKeep – How to become a customer?
Benefits of using ShopKeep
- Easy-to-use interface for quick adoption.
- Real-time reporting for better business decisions.
- Scalable features that grow with your business.
How to create a new account
- Visit the ShopKeep registration page.
- Choose a store name using letters, numbers, and hyphens only.
- Enter your business email address.
- Create a strong password with at least eight characters.
- Agree to the terms and conditions, then complete the signup process.
New users can try ShopKeep with a 14-day free trial without needing to enter payment details.
Forgot your ShopKeep password?
If you forget your password, you can reset it by following these steps:
- Go to the login page and select “Need help logging in?”
- Follow the instructions to receive a password reset link via email.
- Click the link in the email and create a new password.
If the reset process does not work, check your spam folder for the email or contact ShopKeep support for assistance.
Troubleshooting login issues with ShopKeep
If you are having trouble logging in, consider these common issues and solutions:
- Forgotten username or password – Use the password reset feature.
- Account locked – Contact customer support for account recovery.
- Two-factor authentication problems – Ensure you have access to the authentication method linked to your account.
- Browser or app issues – Clear your cache, update your browser, or reinstall the app.
Extra security tips for logging in to ShopKeep
- Use strong passwords with a mix of letters, numbers, and special characters.
- Enable two-factor authentication (2FA) for added security.
- Be cautious of phishing scams by verifying email authenticity before clicking links.
- Avoid logging in on public Wi-Fi unless you use a secure VPN.
About ShopKeep
Founded in 2008, ShopKeep became a leader in cloud-based POS solutions, helping businesses simplify transactions and inventory tracking. In 2020, it was acquired by Lightspeed, expanding its capabilities and global reach. Today, it serves retailers and hospitality businesses worldwide with powerful tools for business management.
Frequently asked questions
Yes, ShopKeep (now Lightspeed S-Series) supports businesses in both sectors.
Yes, you can log in from desktops, tablets, and mobile devices.
ShopKeep integrates with accounting software, eCommerce platforms, and payment processors.
Support is available through the BackOffice help section and customer service channels.
Yes, all updates are part of your subscription plan.
Yes, ShopKeep allows users to customize reports based on their needs.
Yes, you can manage multiple store locations under one account.
Yes, ShopKeep offers tutorials and support resources for users.
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